At ClickNShopi.shop (“we,” “us,” “our”), customer satisfaction is our highest priority. This Refund & Return Policy explains the process, terms, and conditions for returning products, canceling orders, and requesting refunds. By shopping on ClickNShopi.shop, you agree to this Policy.
1. Eligibility for Refunds and Returns
To qualify for a refund or return:
1.1 Timeframe: Requests must be made within 15–30 days from the date of delivery, depending on the product category.
1.2 Condition: Products must be unused, unwashed, in their original packaging, and include all tags, manuals, and accessories.
1.3 Proof of Purchase: A valid invoice or order confirmation must accompany all requests.
1.4 Non-eligible Items: Certain products cannot be returned or refunded, including:
- Gift cards or vouchers
- Perishable goods (e.g., groceries, food)
- Customized or personalized items
- Clearance, final sale, or heavily discounted items
2. Initiating a Return or Refund Request
2.1 To request a return or refund, customers must contact our Customer Support within the eligible timeframe:
- Email: support@clicknshopi.shop
- Phone: +91-11-1234-5678
2.2 Provide the following details:
- Order number
- Product name(s)
- Reason for return
- Any supporting photos (if product is damaged or defective)
2.3 Requests submitted outside the timeframe or without valid proof may not be accepted.
3. Reasons Eligible for Refund
We accept returns and issue refunds under the following circumstances:
3.1 Defective or Damaged Products: Products received with manufacturing defects or damage during shipping.
3.2 Wrong Product Delivered: If you receive an item different from your order.
3.3 Missing Parts or Accessories: If any essential part, accessory, or manual is missing.
3.4 Other Valid Reasons: Any other issue recognized by our Customer Support team, provided it complies with our Policy.
4. Inspection & Approval Process
4.1 Once a return request is submitted, the product must be shipped back to ClickNShopi.shop using our approved courier or delivery method.
4.2 Upon receipt, our team will inspect the product for:
- Physical damage
- Signs of use or tampering
- Missing accessories or packaging
4.3 Refunds will be approved only after successful inspection.
4.4 ClickNShopi.shop reserves the right to deny refunds if the product does not meet eligibility criteria.
5. Refund Methods
Refunds will be processed using the original payment method within 7–15 business days after approval.
5.1 Credit/Debit Cards: Refunds may take 5–10 business days to reflect in your bank account.
5.2 Digital Wallets or UPI: Refunds are usually processed within 2–5 business days.
5.3 Cash on Delivery (COD): Refunds will be issued via bank transfer or store credit.
5.4 Store Credit or Gift Card Option: At our discretion, we may provide refunds as store credit redeemable for future purchases.
6. Partial Refunds
Partial refunds may be issued in cases such as:
- Product used or damaged by the customer
- Missing packaging, manuals, or accessories
- Products returned after the eligible timeframe
- Non-defective items that are opened or altered
7. Shipping Costs for Returns
7.1 Customer Responsibility: Unless the return is due to our error, customers are responsible for shipping costs to return products.
7.2 Company Responsibility: ClickNShopi.shop covers return shipping costs if:
- The product was defective or damaged
- The wrong item was delivered
- Items were missing essential parts or accessories
7.3 Customers are advised to use a trackable shipping method for returns. ClickNShopi.shop is not responsible for lost or damaged return shipments.
8. Order Cancellations
8.1 Before Shipping: Orders may be canceled within 12 hours of placement if not yet shipped.
8.2 After Shipping: Once shipped, orders cannot be canceled. Customers must initiate the return process according to this Refund Policy.
8.3 ClickNShopi.shop reserves the right to cancel orders for:
- Suspected fraudulent activity
- Payment issues
- Incorrect pricing
- Stock unavailability
9. Refund Timeline
9.1 Refunds will be initiated within 7 business days of product approval.
9.2 Depending on the payment method, the refund may take:
- 5–10 business days for credit/debit card payments
- 2–5 business days for digital wallets or UPI
- 10–15 business days for bank transfers
9.3 Customers will receive an email confirmation once the refund is processed.
10. Exchange Policy
10.1 ClickNShopi.shop allows exchanges for certain products if:
- The product is defective, damaged, or incorrect
- The replacement product is available in stock
10.2 Customers must follow the same return and approval process before an exchange is granted.
10.3 Exchanges are subject to product availability and pricing differences, which must be paid by the customer if applicable.
11. Non-Refundable Situations
Refunds will not be issued in the following situations:
- Change of mind after purchase
- Items used, washed, or damaged by the customer
- Missing tags, packaging, or manuals
- Personalized, customized, or final-sale items
- Promotional offers or discounted items marked as non-refundable
12. Damaged or Defective Products
12.1 Customers must report damage or defects within 48 hours of delivery.
12.2 Provide photos or video evidence for verification.
12.3 ClickNShopi.shop may arrange for:
- Replacement of the product
- Full refund
- Partial refund if only certain items are defective
12.4 Products returned without proper evidence may not be eligible for a refund.
13. International Orders
13.1 Refunds for international shipments may take longer due to shipping and customs clearance.
13.2 Customers are responsible for any customs fees, import duties, or taxes.
13.3 International returns must follow the same inspection and approval process as domestic orders.
14. Customer Support
14.1 For all refund, return, or cancellation inquiries, contact:
- Email: support@clicknshopi.shop
- Phone: +91-11-1234-5678
14.2 Our team will respond within 24–48 hours to guide customers through the process.
14.3 Keep all relevant order numbers, invoices, and shipment details handy for faster processing.
15. Policy Updates
15.1 ClickNShopi.shop reserves the right to update or modify this Refund Policy at any time.
15.2 Changes will be posted on this page with the updated Effective Date.
15.3 Continued use of the Site after updates constitutes acceptance of the revised Policy.
16. Limitation of Liability
- ClickNShopi.shop is not liable for:
- Indirect, incidental, or consequential damages
- Delays due to courier services
- Lost or damaged return shipments not using approved methods
- Our maximum liability is limited to the price paid for the returned or refunded product.
17. Governing Law
This Refund & Return Policy is governed by the laws of [Insert Country/Region]. Any disputes shall be resolved exclusively in the courts of [Insert City/Region].